Privacy policy statement

nuvoropelexa is committed to protecting your privacy and handling your information responsibly. This policy explains how we collect, use, and safeguard your data.

Information we collect

We collect only what is necessary to provide our services and comply with regulations.

• Contact details such as name, email address, and phone number submitted via forms or direct enquiries.
• Information about your preferences and interactions with our website, collected through cookies and analytics.
• Records of communications, including emails or support requests you send to us.
• Technical information, such as browser type, device, and IP address, for security and compliance.

How we use your information

Your information supports service delivery, communication, and legal compliance.

• Respond to your enquiries and provide requested information or services.
• Maintain website security, prevent fraud, and comply with legal or regulatory obligations.
• Improve website performance and personalize your experience based on preferences.
• Communicate relevant updates or administrative information, with your consent where required.

Legal basis for processing

We process your information only when legally permitted.

Processing is based on your consent, our legal obligations, or when necessary to deliver our services. We do not share your information for unrelated purposes.

Sharing information

Your data is shared only when necessary for service delivery or legal reasons.

• With trusted service providers who support our operations under strict confidentiality.
• To meet legal requirements or respond to lawful requests from authorities.
• When required for fraud prevention, site security, or the protection of our rights and users.

Data security

We use industry-standard safeguards to protect your information. Access is restricted to authorised personnel and data is stored securely. While we take reasonable measures, no method of transmission is completely secure.

Your privacy rights

You may access, update, or request deletion of your information at any time.

• Request access to your personal data
• Ask us to correct inaccurate or incomplete information
• Request deletion of your data where permitted by law
• Withdraw your consent to data processing at any time

Cookies and tracking

We use cookies to support website functionality, analytics, and preferences. You may adjust cookie settings in your browser.

See our cookie policy See our cookie policy

Contact details

For privacy-related questions or requests, please contact us using the information below.

Policy changes

We may update this privacy policy to reflect changes in regulations or our practices. Please review regularly.